Traveline Cymru Scoops National Award for Excellence in Passenger Transport

On the evening of Thursday 2^nd October, we attended the Chartered Institute of Logistics and Transport’s Annual Awards for Excellence 2014, along with over 500 of the UK’s leading professionals in transport, the supply chain and transport planning. The awards ceremony was a great success and we are very proud to say we scooped the award for ‘Passenger Transport Best Practice’ for the introduction of our ‘fare finder’ service which launched last year.

Our Managing Director Graham Walter said “It is a great achievement for our work on this project to be recognised on a national level. We would not have been able to offer Fares across our services without the support of Welsh Government, and all the bus companies and local authorities in Wales and we thank them for that. Also our staff who have worked hard over the last three years to make this project a reality.”

We had some positive feedback from the judges at the CILT Awards, praising us for our efforts in customer satisfaction, saying “Traveline Cymru won this Award for tackling a complex and challenging project derived from a clear customer need. They persisted against all difficulties encountered and set themselves challenging targets, which were honestly measured and appraised. The project is a leader in its field and throws down the gauntlet to other information providers. Their submission was also an excellent example of clarity.”

Chair of CILT Cymru Wales, Dr Andrew Potter, added: “The awards represent excellence in transport and logistics, either by organisations or individuals, and this year has been no exception in terms of the quality of entries received.”

Offering fares data was the next step to providing our customers with a complete and informative service and we look forward to continuing to provide to our customers’ needs in the future.